FAQ

It all started in 2007 with Laetitia and her passion for scrapbooking. At first, there was her blog, she then conducted workshops all over France and opened her first online store which was a real success. Then, Ulrich, our quality expert, joined the adventure in 2009. Today, the team has grown and all together, we work to offer you qualitative, creative, colorful and original products.

To learn more, visit our section "About Kesi'Art"

Kesi'Art is a brand of creative hobbies: scrapbooking, do it yourself (DIY), haberdashery ... as many universes that we like to reinvent! Our goal is to create for you fun, graphic and colorful material, all in a good mood! But our missions do not stop there, because what animates us also is to give you inspiration and above all, to help you use your imagination.

With our differentiating vision based on creativity, sharing and the desire to create links, we are a small company that shows a particular attention and reactivity on the market to find you the best nuggets!

Willing to be always more efficient, you are at the heart of our concerns so meeting your expectations is one of our priorities!

With our tutorials, our videos, our examples of realization on the blog, the site kesi-art.com is the logical continuation! This is where you find all our ranges of products and our workshops at the shop in the center of Rennes. You only have to add, order, receive, create and share the result with us!

You have the possibility to find the products offered on our website at our distributors. Whether on the internet or going directly to your favorite shops, you can find the complete list of our points of sale here.

You have your shop and you want to distribute our products Kesi'Art, you are welcome and we are already looking forward to collaborating with you on your project! Appointment on our website to create your account! Before that, you can check that you meet our criteria on the Becoming Reseller page.

It's simple, you choose the amount of your choice and fill in the details of the beneficiary and then select the model of your choice in the section gift card.

You can consult our general conditions of sale here.

You can change your password at any time. All you need to do is login to kesi-art.com and click on your username (top right of the page).

In the section titled "Change password", change the current password in the first empty field and confirm it again in the second field. All you have to do is click on "Change my information" to confirm the change.

We invite you to contact us via the contact form. We will bring you an answer as soon as possible.

First, check that you enter the same username and password as those entered when you first registered.

Be careful with the Caps Lock key, make sure it is not activated by mistake.

If you are sure that the information entered is correct and you still can not log in, you can send us an e-mail via the contact form.

Just click on "Forgotten password" in the login panel and enter in the field provided for this purpose the email address used when you registered on kesi-art.com. Then, We will send you a link through which you will confirm your identity and you will be able to define a new password.

If your email address has changed, you can send us a message via the contact form.

In accordance with the law "IT and freedom" of January 6, 1978, you have a right to access, rectify, modify and delete data that concern you.

From your "My Account" section, you have the possibility to modify your personal information as well as your subscription to our newsletter and news alerts.

You can also exercise these rights by sending us a mail at the following address:

Kesi'Art

E-shop

34 boulevard des Italiens

75009 Paris - FRANCE

It would be a pity, but yes, you can of course delete at anytime your membership to Kesi-art.com without giving a reason.

Just contact us at bonjour@kesi-art.com.

Go to your "My account" section where you can create several billing and delivery addresses and modify them as you wish.

The delivery in mainland France is ensured thanks to the services Mondial Relay, GLS and Chronopost Chrono 13, Colissimo for Europe and DHL for international deliveries.

The tracking number of your package is sent by email as soon as your order is delivered to the carrier. By clicking on the tracking number transmitted to you, you will access an interface allowing you to track the delivery of your package. This tracking is also available in your "My Account" section under "My Orders".

Nothing's easier! Once your order has been placed and processed by our logistics department, you will be notified by email of the availability of your invoice, which will be available for download in PDF format in your "My Account" section under "My orders".

As soon as your account is created on kesi-art.com, you benefit from an e-loyalty card. It is completely free and has an unlimited life.

For every purchase, 5% is credited on your loyaulty card on your customer account. You can use this kitty at any time by choosing the payment method "Kitty" in your basket.

For any question about the loyalty card, do not hesitate to contact us via the contact form.

No minimum order from us but if you want to benefit from the free delivery, the minimum amount is then € 59.90 (for France only).

The ordering process is simple:

1- Add some nice items to your basket

Each item we offer is presented in a product sheet that details its characteristics (photos, description, details, maintenance, etc.). This sheet can be accessed by browsing the different sections of the online catalog. To add an item to your cart, select the desired size and / or color then click on "add to cart". The basket located at the top right of your screen informs you that it has taken into account your addition by indicating the number of items it contains. You can then decide to finalize your order or continue shopping online.

2- Validate your basket

To finalize your order, you must validate your basket. To do this, click on it and view the summary of selected articles. Check the colors, dimensions, quantities of your articles. Delivery charges are also indicated. The delivery is offered as soon as the amount of your purchases exceeds 39.00 euros. If this is not the case, the amount is set by default for home delivery in France. You have the option to change the delivery country or shipping method you want to simulate the amount of fees you will be charged. A blank space to for an advantage code is also reserved for you. If you have received one of our advantage codes, do not hesitate to enter it in the space provided for this purpose to benefit from your discount or your gift. The total amount of VAT on the products is also specified. Click on the "Order" button to register your basket and continue your order.

3- Check your delivery and billing information

If you have already placed an order on kesi-art.com, you have a space "My account". Identify yourself with your email address and password. In this way, your delivery and billing details are pre-filled. Nevertheless, you have the possibility to indicate new coordinates if you wish. Fields marked with an asterisk (*) are required fields. Fill in the fields of your delivery details with the greatest precision as they will be used to ship your order. If you wish to be delivered in a company, do not forget to fill in the company name in the field "Company". By default, your billing details will be the same as those for delivery, but you have the option to choose a different billing address. Check the option. A new form is taking place that you must complete. Your contribution to delivery costs is calculated according to the country you indicated in your delivery details. We specify next to this field the estimated date at which you will receive your order at the latest. Check your information and click on the "Confirm" button to continue your order.

4- Choose your payment method and access the summary of your order

You now access a screen that allows you to select the payment method by which you want to pay your order. More information about the payment methods accepted here. Check all of your order information with the order summary at the top of your screen. You can modify at any time the contents of your basket as well as your delivery and billing details. After validating your information, you will be redirected to the secure payment screen of our partner Crédit Agricole.

The proper functioning of our site requires the use of JavaScript technology. Check that the authorization of JavaScript is activated on your web browser (Internet Explorer, Firefox, Safari, Chrome).

If the problem persists, check that your firewall or other network protection software does not block access to our site. In some cases, it may be necessary to disable this protection to access it.

Upon acceptance of your payment, you are redirected to our site on a confirmation screen of your order. Then you receive within a few minutes a confirmation email that summarizes the details of your order.

If you have not received this email, we invite you to contact our Customer Service by indicating the time and date of order and the amount of the order.

We will then confirm if your order has been taken into account or not, and what if it is necessary to do to validate it.

To guarantee you the best delivery times, we prepare and ship your order within the hours following the validation of your basket. As a result, it is impossible for us to modify your order once it has been validated by you.

To cancel your order, you have one hour to contact us by phone: +33 (0)2.21.67.03.03 and let us know your choice.

To follow the progress of your order, it's simple: log in to the "My account" area, you will find a summary of all your orders and the status of your orders in progress. After validation, your order is sent to our logistics department which takes care of its preparation. Once shipped, an email informs you of his departure and the tracking number that will allow you to trace your package.

The means of payment accepted on the site kesi-art.com are:

Credit card: Carte Bleue, Visa card, Eurocard / Mastercard (only cards linked to a French bank account). Payment by credit card on our site is completely secure. We use 3D Secure technology and our transactions go through our banking partner Crédit Agricole. When you pay by credit card, your bank details are encrypted (SSL standard), which means they do not circulate on the Internet. If you want to pay with a foreign bank card or an Amex, you can do it through PayPal even if you do not have a PayPal account (see PayPal section below).

PayPal:

- With your PayPal account: if you have a PayPal account or if you want to open one on the occasion of your purchase on kesi-art.com: Select the PayPal payment method. You are redirected to the PayPal website to identify you Validate your payment on the PayPal website. You automatically return to the kesi-art.com website to finalize your order.

- By credit card via PayPal even if you do not have a PayPal account: if you do not have a PayPal account, you can still pay by credit card with PayPal including foreign credit card. Select the PayPal payment method. You are redirected to the PayPal site to identify you Click on the link "You do not have a PayPal account". Validate your payment with the card of your choice: Carte Bleue, Visa, Mastercard, American Express , Discover, Carte Aurore, Cofinoga / Privilege, 4 stars. You automatically return to kesi-art.com to finalize your order. With PayPal payment, your vouchers and discounts are applied normally.

The credit / voucher: To use a kesi-art.com credit to settle all or part of your order, simply enter the number of the credit note or the purchase order, the amount you want to use, then click on "Add". The amount of your cart will then be recalculated automatically.

And the Kesi'Art gift card: We offered you a Kesi'Art e-gift card? To use it on our website, click on the box provided for this purpose at the time of the choice of payment in the ordering process. Then you just have to enter the number of the Kesi'Art e-gift card, the amount you want to use, then click on "Add". The amount of your cart is then recalculated automatically.

Yes, the payment is 100% secure. Transactions made on kesi-art.com are secured by the 3D Secure payment system of our banking partner BPO.

All information exchanged to process the payment is encrypted using the SSL protocol. This data can not be detected, intercepted or used by third parties. Nor are they stored on our computer systems.

When you are asked to enter your credit card number, you can check from your browser that you are in a secure area.

For your security, Systempay checks that the connection with your browser is secure before sending your financial data. Systemapy is a technical provider and does not support disputes related to orders. These must be settled directly with kesi-art.com or with your bank.

No banking information is stored on our site. Your bank details are entered directly on the secure server of our technical and financial partner: BPO. The banking information you give, encrypted on your own computer, will never circulate in the clear on the Internet.

You have up to 3 payment attempts to pay for your order. If none of these attempts succeeds, your payment will be refused and you will be redirected on our site to a screen signifying the refusal of your payment. Your payment may have been refused for various reasons: an error in entering your bank details, the amount of the order may exceed your financial reserves, etc.

We invite you to contact our Customer Service to know the reasons and find a solution together to finalize your order.

To benefit from your credit, simply enter the code that was sent to you in the box "Have / Purchase voucher / Coupon" in your basket.

To use a promo code, write it in the box "Credit / Coupon / Discount Coupon" on the shopping cart page, to automatically benefit from the benefit that is reserved for you (reduced shipping costs). , discount on your order ...).

The shipment is made between 24H and 48H worked in France for orders made before 13H00 Monday to Friday and shipped by parcel (2 to 3 days for delivery Colissimo). Orders made during the weekend will be shipped on Monday and therefore delivered on Wednesday. Orders made during a working day but after 13:00 will be shipped the next day and therefore delivered within 48 hours.

Concerning the international delivery, the delays vary from 3 to 5 days for the countries of the European Union and from 5 to 10 days for the rest of the destinations.

The delivery of the items ordered on the site kesi-art.com is free from 59.00 € purchase only in France for a payment by credit card, check or PayPal by sending Mondial relay to the address of your choice.

In case of absence of the recipient of the order (delivery address), your package will be delivered to the postal contact point indicated on the notice deposited in your mailbox. Your package will be kept in the point of contact postal for a period of 15 calendar days from the day after the day of filing of the notice of passage. At the end of this period, the package will be returned.

In the event that the delay is attributable to you (the delivery address that you communicated to us was not correct, or you did not pick up the package within 15 days), the costs of forwarding the package will be at your expense. Do not hesitate to contact our customer service for further information. We can indeed postpone such an order or refund it.

Once the order is validated, it is unfortunately no longer possible to make any changes. Indeed, to guarantee you the best delivery times, we prepare and ship your order within the hours following the validation of your basket. However, you can change your default address for future orders in the "My Places" section of your "My Account" section.

You have a period of fifteen (15) working days from the date of receipt of your order to return the products ordered. Returns are only made according to the procedure below. This must be fully respected.

1. You must attach to your package the return form previously completed and printed using the return form. Log in to your "My Account" area to complete this form. Without this return, the return will not be taken into account by kesi-art.com.

2. The products must be returned in their original packaging, with their label / packaging and any accessories, in a perfect state of resale. They must therefore neither have been used nor damaged. The return address is indicated on the return form that you can download.

3. For treatment by kesi-art.com of a possible loss of the products during the transport of return, we advise you to make all your returns by registered with acknowledgment of receipt for lack of what, we could not carry out the reimbursement of your products.

4. Return costs are the sole responsibility of the Customer.

5. Return the parcel by Colissimo followed to the following address:

Kesi'Art logistique

40 rue du Bignon

Bâtiment le Ponant

35135 Chantepie - FRANCE

If the conditions mentioned above are fulfilled, you will be refunded the amount including VAT of returned items (shipping included). Your refund will take effect within fourteen (14) days from the date of receipt of the items / your return package by our services. You will be reimbursed by check, by a credit card or your PayPal account (depending on the method of payment used at the time of purchase).

When you receive your package, if you feel that the packaging shows signs of deterioration, you have the option: either to refuse the package, it will then be returned directly to our logistics center; either to request a delivery to your post office so that you can open it in the presence of an authorized agent.

If your package has been accepted by a third party whose identity you do not know, you can fill out the contact form of the Post Office or Chronopost, or make a complaint to their claims department. A customer advisor will study your request and a response will be provided to you as soon as possible. In any case, you can not accept the package by issuing reservations.

Kesi-art.com pays the utmost attention to the quality of its products. If, however, despite all the quality checks, some defects are to be reported, we invite you to note this problem in order to receive a new item or to be refunded. We ask you to respect the return procedure and to indicate the reason for the return. In case of proven defect, you will have the opportunity to order your item again (within the limits of available stocks) or to be reimbursed. The return costs will be at our expense.

In order to process your order, we must be able to know who you are and what products you are looking at. To do this, we deposit small programs, called cookies, on your computer. Cookies memorize, the time of your visit, your identity (known thanks to your email and your password) and the contents of your basket. After you leave our site, this information is stored for 30 days after which they are permanently erased from our site.

We are committed, visitor or customer of our site, to guarantee the confidentiality of the personal information that you provide us.

As a merchant site, we collect a certain amount of information needed to process orders. All this information is treated with the utmost confidentiality.

In accordance with the law "IT and Freedom" of 6 January 1978, you have the right to access, rectify, modify and delete data concerning you. The site is declared to the National Commission of Computing and Freedoms - CNIL.

You can exercise this right by sending us a mail to the following address or an email via our contact form:

Kesi'Art

E-shop

34 boulevard des Italiens

75009 Paris - FRANCE

You can also change your personal details from your "My Account" section by logging in with your email adress and password.

You can contact us:

- by post: Kesi'Art 34 boulevard des Italiens 75009 PARIS - FRANCE

- by telephone: +33 (0)2.21.67.03.03

- by email: Contact form